FAQs

Classes

Am I watching the chef do a cooking demo or am I cooking?


You're doing the cooking! This way, you can get your hands dirty and learn new recipes and tricks in your own kitchen. Your chef will guide you through the entire cooking or baking process. Because chef is on video, he/she can see exactly what you're doing and help you to improve your knife skills, adjust the heat, troubleshoot & provide reasoning to you. Your chef will not be cooking alongside you.




Are the classes private?


Absolutely! All of our classes are private - only you and your loved ones will be connected with your instructor in class.




When will I receive my shopping list?


As soon as you book your class! In your booking confirmation email, there will be a link to download your class shopping list. If you chose to create a custom menu, look out for an email from us within 1-2 days of your booking with a menu proposal for your review. Haven't received your booking confirmation email? Check your spam or junk inboxes for a note from us! Still no luck? Reach out to us here.




Are ingredients available to order for delivery for my class?


We do not offer ingredients delivered for our classes. If you're interested in upgrading your experience to have ingredient and/or wine kits sent, check out our experiences here.




Can I communicate with my Chef instructor directly?


We have a team of culinarians to communicate with our guests and Chefs separately, this way our Chefs can focus on teaching classes without getting buried with emails! If you have a question about your booked class, reach out to us here.




I booked my class, now what?


You will receive your booking confirmation email to the email address you included at checkout. This email will be complete with the link to download your class menu, class date + time, and Zoom link. Checkout our tips to prepare for your class here. 24 hours before your class, you will receive a class reminder email to the same email address. Haven't received your booking confirmation email? Check your spam or junk inboxes for a note from us! Still no luck? Reach out to us here. If you have booked a group class, be sure to share your menu + Zoom link with your group for class!




Why are some classes different prices?


Our classes range in price due to the class time. The shorter the class, the lower the class price.




How do I connect with the Chef for class?


In your booking confirmation email, there is a Zoom link - you will use this for your class. Your instructor will admit you to your Zoom call at the scheduled start time. If you have reserved a group class connecting your friends and family in multiple locations, please share the Zoom link with them by forwarding your class confirmation email.




Can I have a couple people join me in my kitchen for the class?


Of course! We suggest to limit all of our cooking classes to 3-4 active cooks per device, including yourself. This way, you can get a little support with some cooking tasks but not be overwhelmed or distracted with too many people during class. For our wine tasting classes, we encourage you to limit your crowd to 5 people or less per device.




My group class is very long in time, how many recipes can I choose for my class to fill up the time?


While the time may seem like forever, you'll find your time in your private group class will evaporate! We only recommend to select one menu featured on our site for your class. Adding on with too many recipes may create a rushed and stressful class for you and your group.​




How do I book a class with friends in other locations?


If you would like to take a group class with your friends + family in other locations, book a Private Group Class here. The group size is the number of devices, or locations, your group will be to connect to your instructor. You can select any menu featured here for your group class. ​ The prices listed for our group classes are per class, not per person.




If I don't see a recipe I want to learn, can I request it?


Absolutely! Book a 'Build Your Own' class and include all of the specifics of your custom class at checkout and we will prepare a class proposal for your review. Once we have your proposal approval, we will send you the shopping list. Book a Build Your Own Class here.




What is included in a custom class?


We will do our absolute best to get all of your requests into your allotted class time. At checkout of your Build Your Own Class, include your wishlist for your class menu and we will share a menu proposal + options for your review.




Who are the instructors?


Wildly creative & talented bakers, pastry makers, chefs & sommeliers from around the world. On average, our teachers have 20+ years of experience in the culinary and wine industries.




Can I tip my teacher?


Please do! Our chefs and sommeliers are highly trained professionals who have worked hard to create our classes. In today's culinary space, chefs and sommeliers receive a typically hard to live off of salary and work a grueling 12+ hours a day. Our business allows our chef and sommelier partners to work remotely and creatively while supplementing their income by doing something they excel at and have a deep passion for. You can leave a tip for your instructor here.




How do I apply my promo code to my class purchase?


Insert the promo code into the coupon code box at checkout, then click on the right facing arrow to apply the code to your purchase. If your promo code total is more than the cost of your class, you will not need to input payment information. If your promo code total is less than the cost of your class, you will be prompted to enter your payment information.




I forgot to apply my promo code to my purchase, can I be refunded?


Unfortunately, we cannot refund you if you have forgotten to apply your promo code to your class booking. You can certainly use your promo code on your next booking. There are no exceptions to this policy.




My assigned instrcutor has changed since I booked my class, why?


Your instructor is subject to change based on availability and instructor schedule changes. We cannot guarantee that the instructor that is booked will be the instructor you will have in class. However, we can guarantee that you will be with exclusively a Fēst Certified Instructor. If you’d like to cancel your class due to instructor change, you may request to do so 24 or more hours before your class. If you choose to cancel your class, you will receive a full refund.





Gift Cards

Can I buy a class as a gift?


Of course! Buy a gift card here. Gift cards can be used on any of our cooking, baking, wine tasting or mixology classes. After you purchase your gift card, you will receive an email via PayPal. This email is both your receipt for your purchase + your digital gift card for you to share electronically or print. Coupon codes cannot be applied to the purchase of any gift card.




My gift card code isn't working, now what?


Double check you're inputting the correct gift card code into the 'coupon code' box at checkout. Your gift card code is included on the PDF of your gift card it's an 8-digit code with a hyphen in the center. If you're still having trouble, send us a note and we will provide support to you.




I forgot to apply my gift card to my purchase, can I be refunded?


Unfortunately, we cannot refund you if you have forgotten to apply your gift card to your class booking. You can certainly use your gift card on your next booking. There are no exceptions to this policy.




How do I apply my gift card to my class purchase?


Insert the 8-digit code with a hypen (found on your gift card) into the coupon code box at checkout, then click on the right facing arrow to apply the code to your purchase. If your gift card total is more than the cost of your class, you will not need to input payment information. If your gift card total is less than the cost of your class, you will be prompted to enter your payment information.





Reschedule Policy

What is the reschedule policy?


To reschedule a class, send a note to us 24 or more hours before your scheduled class time. For all reschedule requests 24 or more house before class time, we will cancel your scheduled class and provide you a credit to apply on a new booking. Do note, class prices may vary from the time of your original booking to a new booking, we cannot honor a class price. All classes are final sale, no refunds will be issued if the class needs to be canceled. There are no exceptions to this policy. Please note that if you are over 30 minutes late for your scheduled class, your class will be canceled if it cannot be completed in the remaining time. If your class is canceled, no refunds or reschedule credits will be issued. There are no exceptions to this policy. By purchasing your class, you agree to the following terms: In consideration of participating in Fēst cooking classes, I acknowledge and understand the dangers and risks inherent in such activities related to preparing food, consuming certain foods and working with tools and appliances. I hereby waive, release, and discharge Fēst and its instructors, officers, and employees against any and all claims, demands, action or causes of action for costs, expenses or damages to personal property or personal injury, or death, which may result from my participation in these activities.




What is your no-show or late arrival policy?


Please note that if you are over 30 minutes late for your scheduled class, your class will be canceled if it cannot be completed in the remaining time. If your class is canceled, no refunds or reschedule credits will be issued. There are no exceptions to this policy.




My assigned instrcutor has changed since I booked my class, why?


Your instructor is subject to change based on availability and instructor schedule changes. We cannot guarantee that the instructor that is booked will be the instructor you will have in class. However, we can guarantee that you will be with exclusively a Fēst Certified Instructor. If you’d like to cancel your class due to instructor change, you may request to do so 24 or more hours before your class. If you choose to cancel your class, you will receive a full refund.





Team Building Experiences

I'm interested in hosting a corporate experience, do you offer something like this?


Absolutely! Check out all of our corporate experience offerings here.




My event is for a prestigious group of folks, how high-end are your classes?


It all begins in the planning stages. We leave no stone unturned to ensure you have the perfect, high-end virtual experience. Then, your group will pop onto video with some of the most notable, talented culinary experts Zoom has seen. Trust us, our job is to make you look good.




My company has strict video policies, can we use a different application other than Zoom for our class?


For sure. We’re familiar with Microsoft Teams, WebEx, and other platforms. Just let us know what platform you’d like us to join your group on.




Will there be time to do a presentation before or during the class?


We always invite our guests to do a quick 2-3 minute welcome at the top of class before the cooking get started. If you’d like to have a longer block of time before or after class to share a presentation, let us know and we will ensure you’re video call will be started when you need it to.




Will my group be able to interact throughout class?


That’s the best part. We encourage everyone to have their video on throughout class, so your chefs & your group can see what’s going on in your kitchen. Throughout class, guests are welcome to unmute themselves to quickly socialize with the other guests & chefs. The chat room is also open for guest interaction.




Do you ship ingredient + wine kits internationally?


Not yet! We exclusively deliver ingredient + wine kits within the US.




Can ingredient kits accommodate for guest diets + allergies?


Of course. You will share with us any and all guest diets and allergies. We always use a substitute for an ingredient so everyone can prepare the menu together. For example, for vegetarians taking the classic bolognese class will receive mushrooms instead of meat to prepare the sauce.




When do I need to provide my guest infomation for kit delivery?


We require 10-14 days ahead of your event to have your completed guest list (name, mobile number, email, delivery address and any diets and allergies to be aware of).




What is the reschedule policy?


To reschedule a class, send a note to us 10 or more days before your scheduled experience date. All classes are final sale, no refunds will be issued if the class needs to be cancelled. There are no exceptions to our policy.





About Fēst

How do I pronounce Fēst?


Fēst is the phonetic spelling of the word 'feast'.




When did you start as a business, during the COVID-19 pandemic?


Contrary to popular belief, we started way before COVID-19 was a thing! We launched officially in August 2019 to allow home cooks to learn from the comfort of their own kitchen, using the equipment they already have, in a private video call with a Chef guiding them through a recipe successfully! You can read more about our starting story + our Founder here!