Frequently Asked Questions

Classes

Am I watching the chef do a cooking demo or am I cooking?


You're doing the cooking! This way, you can get your hands dirty and learn new recipes and tricks in your own kitchen. Your chef will guide you through the entire cooking or baking process. Because chef is on video, he/she can see exactly what you're doing and help you to improve your knife skills, adjust the heat, troubleshoot & provide reasoning to you. Your chef will not be cooking alongside you.




Are the classes private?


Absolutely! All of our classes are private - only you and your loved ones will be connected with your instructor in class.




When will I receive my shopping list?


As soon as you book your class! In your booking confirmation email, there will be a link to download your class shopping list. If you chose to create a custom menu, look out for an email from us within 1-2 days of your booking with a menu proposal for your review. Haven't received your booking confirmation email? Check your spam or junk inboxes for a note from us! Still no luck? Reach out to us here.




Are ingredients available to order for delivery for my class?


We do not offer ingredients delivered for our classes. If you're interested in upgrading your experience to have ingredient and/or wine kits sent, check out our experiences here.




Can I communicate with my Chef instructor directly?


We have a team of culinarians to communicate with our guests and Chefs separately, this way our Chefs can focus on teaching classes without getting buried with emails! If you have a question about your booked class, reach out to us here.




I booked my class, now what?


You will receive your booking confirmation email to the email address you included at checkout. This email will be complete with the link to download your class menu, class date + time, and Zoom link. Checkout our tips to prepare for your class here. 24 hours before your class, you will receive a class reminder email to the same email address. Haven't received your booking confirmation email? Check your spam or junk inboxes for a note from us! Still no luck? Reach out to us here. If you have booked a group class, be sure to share your menu + Zoom link with your group for class!




Why are some classes different prices?


Our classes range in price due to the class time. The shorter the class, the lower the class price.




How do I connect with the Chef for class?


In your booking confirmation email, there is a Zoom link - you will use this for your class. Your instructor will admit you to your Zoom call at the scheduled start time. If you have reserved a group class connecting your friends and family in multiple locations, please share the Zoom link with them by forwarding your class confirmation email.




Can I have a couple people join me in my kitchen for the class?


Of course! We suggest to limit all of our cooking classes to 3-4 active cooks per device, including yourself. This way, you can get a little support with some cooking tasks but not be overwhelmed or distracted with too many people during class. For our wine tasting classes, we encourage you to limit your crowd to 5 people or less per device.




My group class is very long in time, how many recipes can I choose for my class to fill up the time?


While the time may seem like forever, you'll find your time in your private group class will evaporate! We only recommend to select one menu featured on our site for your class. Adding on with too many recipes may create a rushed and stressful class for you and your group.​




How do I book a group class?


If you would like to take a group class with your friends + family in other locations, head to the Private Group Class tab here. The group size is the number of devices, or locations, your group will be to connect to your instructor. You can select any menu featured here for your group class. ​ The prices listed for our group classes are per class, not per person.




If I don't see a recipe I want to learn, can I request it?


Absolutely! Book a 'Build Your Own' class and include all of the specifics of your custom class at checkout and we will prepare a class proposal for your review. Once we have your proposal approval, we will send you the shopping list. To book a Build Your Own class, go here and head to the Build Your Own Class tab to find the right class for you.




What is included in a custom class?


We will do our absolute best to get all of your requests into your allotted class time. At checkout of your Build Your Own Class, include your wishlist for your class menu and we will share a menu proposal + options for your review.




Who are the instructors?


Wildly creative & talented bakers, pastry makers, chefs & sommeliers from around the world. On average, our teachers have 20+ years of experience in the culinary and wine industries.




Can I tip my teacher?


Please do! Our chefs and sommeliers are highly trained professionals who have worked hard to create our classes. In today's culinary space, chefs and sommeliers receive a typically hard to live off of salary and work a grueling 12+ hours a day. Our business allows our chef and sommelier partners to work remotely and creatively while supplementing their income by doing something they excel at and have a deep passion for. You can leave a tip for your instructor here.





Gift Cards

Can I buy a class as a gift?


Of course! Buy a gift card here. Gift cards can be used on any of our cooking, baking, wine tasting or mixology classes. After you purchase your gift card, you will receive an email via PayPal. This email is both your receipt for your purchase + your digital gift card for you to share electronically or print. Gift cards are valid 6 months from the date of purchase. Coupon codes cannot be applied to the purchase of any gift card.




My gift card code isn't working, now what?


Double check you're inputting the correct gift card code into the 'coupon code' box at checkout. Your gift card code is included on the PDF of your gift card it's an 8-digit code with a hyphen in the center. If you're still having trouble, send us a note and we will provide support to you.




I forgot to apply my gift card to my purchase, can I be refunded?


Unfortunately, we cannot refund you if you have forgotten to apply your gift card to your class booking. You can certainly use your gift card on your next booking. There are no exceptions to this policy.




How do I apply my gift card to my class purchase?


Insert the 8-digit code with a hypen (found on your gift card) into the coupon code box at checkout, then click on the right facing arrow to apply the code to your purchase. If your gift card total is more than the cost of your class, you will not need to input payment information. If your gift card total is less than the cost of your class, you will be prompted to enter your payment information.





Reschedule Policy

What is the reschedule policy?


To reschedule a class, send a note to us 24 or more hours before your scheduled class time. For all reschedule requests 24 or more house before class time, we will cancel your scheduled class and provide you a credit to apply on a new booking. Do note, class prices may vary from the time of your original booking to a new booking, we cannot honor a class price. All classes are final sale, no refunds will be issued if the class needs to be cancelled. There are no exceptions to our policy.





Corporate Experiences

I'm interested in hosting a corporate experience, do you offer something like this?


Absolutely! Check out all of our corporate experience offerings here.





About Fēst

How do I pronounce Fēst?


Fēst is the phonetic spelling of the word 'feast'.




When did you start as a business, during the COVID-19 pandemic?


Contrary to popular belief, we started way before COVID-19 was a thing! We launched officially in August 2019 to allow home cooks to learn from the comfort of their own kitchen, using the equipment they already have, in a private video call with a Chef guiding them through a recipe successfully! You can read more about our starting story + our Founder here!